Commercial Roofing Contractors Orlando
Roof service

Storm Damage Roof Repair & Insurance Claims

The First 48 Hours After Any Storm Event

It doesn't matter whether the storm that hit your Orlando building had a name or not — the response sequence is the same. First, we stop active water intrusion: emergency dry-in with mechanically secured sheeting or peel-and-stick membrane over any open or compromised section, deployed as fast as we can get on the roof. Second, we document while the evidence is still fresh — displaced ballast, torn flashing, and impact marks fade or get disturbed by follow-on weather and site traffic if documentation waits. Third, we scope the permanent repair. Skipping ahead to repair before documentation is complete is one of the most common ways an Orlando property owner ends up with a claim file that doesn't match the actual damage.

What Goes Into the Documentation

A storm damage report from us includes a full roof walk — not a spot check at the reported leak — with photos keyed to a zone diagram covering field, perimeter, and corner areas. We measure what we find: linear footage of separated flashing or seams, square footage of affected membrane, count of compromised penetrations. Where interior leaks are reported but the entry point isn't obvious from the surface, we use a moisture meter to trace the wet insulation back to its source. Every documented condition gets a written note distinguishing storm-caused damage from anything that looks like pre-existing wear, because that distinction is usually what determines whether a line item survives adjuster review.

Repair Scope That Reflects the Full Extent of the Damage

The repair scope we write doesn't stop at the visible damage. Florida Building Code requires wind-uplift-compliant attachment and edge-metal upgrades on qualifying repair work, and we itemize those code-driven requirements separately from the storm-damage repair line items so an adjuster can see exactly what's driving each cost. On buildings where damage is scattered across multiple roof sections, we also document where the repaired areas will need to match adjacent material so the finished roof doesn't end up a patchwork of mismatched membrane ages and colors.

Storm Damage & Insurance Claim Roofing Questions

How do you document hail damage on a commercial roof?

Our hail damage assessment includes: GPS-tagged photographs of impact locations across the full roof surface, impact density measurement per section, membrane cross-section sampling at impact locations (where the adjuster requires physical evidence), and a written assessment that documents the impact pattern, estimated hail size based on impact geometry, and the membrane's remaining serviceable life post-impact. This documentation matches the format that commercial property adjusters use to process hail claims.

What does hail damage look like on a TPO or PVC commercial roof?

On TPO and PVC membranes, moderate hail (1" diameter and above) leaves impact impressions in the membrane surface — circular depressions where the hail compressed the membrane and underlying insulation. The impressions are often not visible without close-range inspection on a dry surface in low-angle light. The damage weakens the membrane at impact points, creating stress concentration locations that accelerate future seam and surface failures. Our hail documentation shows the impact density map across your entire roof.

Can you work directly with my insurance company or adjuster?

Yes. We communicate directly with the adjuster throughout the claim process — from the initial damage assessment through settlement and scope approval. If an adjuster requests a joint roof inspection, we participate. If the submitted documentation needs supplementation to support the full claimed scope, we provide it. Our job is to document the full extent of the storm damage so the scope you and your adjuster review is complete and accurate.

What if the insurance settlement doesn't cover the full repair cost?

Supplemental claims are common in competitive storm markets. When the initial settlement is below documented repair cost, we prepare a supplemental claim with the additional documentation needed to support the underpaid scope. Most supplemental claims in FL are resolved with additional documentation — adjusters typically approve the supplement when the documentation is complete and correctly formatted. We provide the documentation that supports that process.

How quickly can you respond after a major storm event?

We prioritize post-storm response in Orlando. Emergency dry-in and temporary protection can typically be deployed within 24-48 hours of a major event — this stops active leaking while the full claim documentation is completed. Full damage assessment for insurance documentation is typically delivered within 3-5 business days of the initial site visit.